Car Spa Fleet Terms & Conditions

Car Spa Fleet Terms & Conditions

Effective Date: August 4, 2026

Introduction

These Fleet Terms & Conditions (“Terms”) govern participation in the Car Spa Fleet Program and are entered into between Car Spa, Inc., a corporation (“Car Spa,” “Company,” “we,” “our,” or “us”) and the Fleet Customer (“Customer,” “you,” or “your”). These Terms are incorporated into every Fleet Customer Application, Fleet Pricing Agreement, Fleet Order Form, invoice, and other Fleet enrollment documents unless otherwise agreed in writing by Car Spa.

  1. Overview of Services

Our Fleet Program provides designated company vehicles with access to Fleet plans and discounted vehicle care services as set forth in the approved Fleet Customer Application, Fleet Pricing Agreement, or other Fleet enrollment documents. Car Spa offers Monthly Unlimited Memberships, 6-Month Prepaid Memberships, 12-Month Prepaid Memberships, and Pay Per Service accounts. Available vehicle care services vary by location and may include exterior washes, interior/full-service washes, detail services, oil changes, state inspections (where available), fuel (where available), and other services offered by Car Spa. We reserve the right to modify Fleet plans, services, fees, discounts, and program requirements at our sole discretion.

  1. Eligibility and Responsibilities

Participation in the Fleet Program generally requires a minimum of five (5) vehicles unless otherwise approved by Car Spa. To be eligible to use the Services, you represent and warrant that you: (i) are at least 18 years of age; (ii) are not currently restricted from the Services and are not otherwise prohibited from having an account related thereto; (iii) agree to provide accurate and current information to Company; (iv) have the authority to bind your company, government agency, municipality, nonprofit organization, or other organization to these Terms; and (v) agree to comply with all applicable laws and regulations.   You also authorize us, or our designee, to seek and obtain a credit check or credit report on You in our discretion as needed for account approval and management. For this purpose, you agree to provide any financial information reasonably requested by us. We may modify or revoke credit terms at our sole discretion.

  1. Payment Terms, Billing, Credit, and Payment Authorization

Billing terms shall be governed by the Fleet Customer Application, approved Fleet pricing, and the billing arrangement selected by Customer and approved by Car Spa. Billing terms may vary depending on the Fleet plan selected and the billing arrangement approved by Car Spa.

Car Spa may offer one or more of the following billing options, subject to approval:

  • Credit Card (Automatic Payment)
  • Check
  • Approved Invoice Billing

Not all billing options are available to every Customer. Car Spa reserves the right to approve, deny, modify, or revoke any billing arrangement or credit terms at its sole discretion.

Payment Responsibility

Customer acknowledges and agrees that it is responsible for payment of all products and services provided by Car Spa under the approved Fleet account.

The individual signing the Fleet Customer Application represents and warrants that he or she is authorized to enter into this Agreement and bind the Customer to these Terms.

Pay Per Service Billing

Customers enrolled in the Pay Per Service Fleet plan are subject to a minimum monthly spend of $75.00. If the monthly minimum is not met, Car Spa reserves the right to invoice Customer for the remaining balance necessary to satisfy the monthly minimum.

Credit Card Authorization

If Customer elects to pay by Credit Car, Customer authorizes Car Spa to charge the designated payment method for all authorized Fleet purchases, recurring membership charges, invoice balances, applicable taxes, and any other charges authorized under the Fleet Program until such authorization is revoked in writing and accepted by Car Spa.

Customer agrees to maintain valid payment information at all times and to promptly notify Car Spa of any changes to its payment information.

If a payment is declined or returned, Car Spa may suspend Fleet services until payment is received and may require an alternate payment method.

Invoice & Check Billing

Customers approved for invoice or check payment agree to pay all invoices according to the payment terms established by Car Spa.

Customer shall notify Car Spa of any billing dispute within thirty (30) days after receipt of an invoice. Failure to notify Car Spa within this period constitutes acceptance of the invoice.

Past-due balances may result in suspension of Fleet services, revocation of credit privileges, modification of payment terms, or termination of the Fleet account.

Credit Approval

By submitting a Fleet Customer Application, Customer certifies that all information provided is complete and accurate.

Customer authorizes Car Spa to verify information provided and, when applicable, obtain business credit information or other financial information reasonably necessary to evaluate creditworthiness and establish appropriate billing terms.

Termination

Unless otherwise provided in these Terms or in a separate written agreement, either Party may terminate participation in the Fleet Program upon thirty (30) days’ prior written notice. Termination shall not relieve Customer of its obligation to pay any outstanding balances or other amounts owed to Car Spa prior to the effective date of termination.

Price Adjustments

Car Spa reserves the right to modify Fleet pricing, discounts, monthly minimums, billing requirements, and payment terms upon thirty (30) days’ written notice.

Continued participation in the Fleet Program after such notice constitutes acceptance of the revised pricing.

  1. Communication

Car Spa will send account-related notifications via email or text message (e.g. payment authorizations, invoices, changes in password or payment method, confirmation messages, notices) to the cell phone number or email address you provided. You consent to receive electronic communications, which satisfy any legal communication requirements. 

  1. Account Management

Client agrees that all submitted information is true, accurate, current and complete.  Client agrees to promptly notify us in writing if Client’s information changes. Client is responsible for maintaining accurate account information.  Company is not responsible for any disputes or claims related to any inaccurate, incomplete, or untimely information provided by Client. To update or cancel the account, visit a service location or contact your Fleet Account Manager at fleet@carspa.net.

  1. Collection of Information

To participate in the Fleet Program, you must register with us and submit certain personally identifiable information. You expressly agree that we may collect, disclose, store and otherwise use your information in accordance with the terms of the Company Privacy Notice, as amended from time to time and available at https://carspa.net/privacy-policy/.

  1. Right to Restrict or Terminate Access

We reserve the right to suspend or terminate your enrollment in the Fleet Program at our sole discretion and at any time, with or without notice. Following suspension or termination, you shall immediately cease use of the Services. Upon termination, Company reserves the right to delete all of your data and other information stored on Company’s servers. Company will not be liable to you or any third party as a result of the account suspension or termination or for any actions taken by Company pursuant to these Terms as a result of such suspension or termination. Without limiting the generality of the foregoing, Company will not be liable to you or any third party for damages, compensation, or reimbursement relating to your use, suspension, or termination of the Services.

  1. Vehicle Identification

Vehicles may be identified using RFID, License Plate Recognition (LPR), Fleet Cards, User Codes, or other approved methods.

  1. Fleet Services

Fleet services, pricing, discounts, membership plans, billing options, and available vehicle care services may vary by location. Not all services are available at every Car Spa location. Car Spa reserves the right to modify available services, Fleet plans, pricing, discounts, and program requirements at any time.

Overnight Vehicle Storage: If Fleet Customers choose to leave vehicles on Car Spa property before or after normal business hours, they do so at their own risk. Car Spa does not assume responsibility for the storage or safekeeping of unattended vehicles and shall not be liable for any loss, theft, vandalism, weather-related damage, or other damage or incidents involving vehicles left on its premises.

  1. Disclaimer of Warranties

While Company will endeavor in good faith to provide quality vehicle care services, including car washes and other Fleet services, to your vehicles, to the fullest extent permitted by applicable law, You acknowledge and agree that the use or receipt the Company’s services is at Your sole risk.  SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, STATUTORY, IMPLIED OR OTHERWISE. COMPANY DOES NOT GUARANTEE UNINTERRUPTED SERVICE OR SUITABILITY FOR ANY SPECIFIC VEHICLE. COMPANY DOES NOT GUARANTEE THAT SERVICES WILL MEET CLIENT’S REQUIREMENTS, WILL BE ERROR-FREE OR COMPLETELY SECURE. COMPANY DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SERVICES. COMPANY SPECIFICALLY DISCLAIMS LIABILITY FOR DAMAGE TO CLIENT’S VEHICLE(S) WITH RESPECT TO THE FOLLOWING ITEMS, IN ADDITION TO THE VEHICLE EQUIPMENT LIABILITY CLAUSE IN SECTION 9: Loose or broken parts; Molding, racks, and the like; Wheel covers or center caps; Non-factory installed parts or accessories, such as after-market wheels; Unsecured personal items; Driver or operator failure to follow instructions; Driver or operator negligence, including but not limited to collusions due to braking or driving in car wash tunnel; Moonroofs, sunroofs, glass or bug shields; Electronic running boards left down; Windshields; Rear windshield wipers; Automatic windshield wipers left on; Body damage or scratches; Vehicles over 5 years old; and Pre-existing conditions.

  1. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY AND ITS AFFILIATES, EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS OR OTHER THIRD PARTY PARTNERS (“COMPANY PARTIES”) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE, INABILITY TO USE, OR THE RESULTS OF USING OUR SERVICES, REGARDLESS OF THE LEGAL THEORY, INCLUDING WARRANTY, CONTRACT, OR  NEGLIGENCE.  IN NO EVENT SHALL COMPANY’S TOTAL LIABILITY EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID FOR USING THE SERVICES IN THE THREE (3) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM; OR (B) $100 US DOLLARS.

The Parties agree that these limitations and exclusions are intended to fairly distribute risk between the Parties and are reflected in the pricing of Company’s services. They form an essential part of this Agreement.  Each provision in this section is separate and enforceable, even if another provision is found unenforceable.  These limitations apply even if a limited remedy fails in its essential purpose.

  1. Indemnity

You agree to defend, indemnify, and hold harmless the Company and its affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party arising out of or relating to (i) any violation of these Terms by you; (ii) Content or any other material you submit or otherwise transmit through our Services; (iii) your violation of any rights of another; or (iv) your use of the Services. Company reserves the right, at its own expense (but not the obligation), to assume the exclusive defense and control of any matter otherwise subject to defense by you.

  1. Dispute Resolution

In the event a dispute occurs arising out of or relating to this Agreement, the Parties shall first undertake a good-faith effort to resolve such dispute by and between themselves without seeking arbitration or judicial intervention.  In the event the Parties are unable to reach a resolution following this process, both Parties agree that all claims shall then be resolved exclusively through final and binding arbitration. Arbitration will be conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”), available at www.adr.org, or any other mutually agreed upon arbitration body and rules.  The location of such arbitration shall be at Company’s headquarters located in Dallas, Texas. A Dispute also includes without limitation disagreement about this Section’s meaning, application, or enforcement. Except as otherwise provided herein, either party may go to court to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate, or seek entry of judgment on the arbitrator’s final decision.  The Parties agree that the exclusive venue for the action described in the immediately preceding sentence shall be before a state court of competent jurisdiction situated in Dallas County, Texas. Each party expressly consents to personal jurisdiction in Texas and waives any challenge to the forum based upon forum inconveniens or other similar doctrine.

BOTH PARTIES UNDERSTAND AND AGREE THAT THEY WAIVE THEIR RESPECTIVE RIGHTS TO HAVE A COURT RESOLVE THEIR DISPUTES, AND, THE PARTIES FURTHER AGREE TO WAIVE THEIR RIGHT TO A TRIAL BY JURY. 

  1. Restrictions

All claims must be brought on an individual basis – no class or representative actions are permitted.  You hereby waive your right to seek to certify or otherwise join in a class action under any law or legal theory.  Arbitration and all actions or communication related to arbitration are confidential, except as required by law.

  1. Survival and Severability

Sections 11 and 12 shall survive the termination of these Terms.  If there is a final judicial determination that applicable law precludes enforcement of this Section’s limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court. Except as set forth in the immediately preceding sentence, if any portion of this Arbitration Agreement is deemed invalid or unenforceable through a final judicial determination, the entire Arbitration Agreement shall be null and void.  No portion of this Arbitration Agreement may be amended, severed, or waived absent a written agreement between you and us. 

  1. Time Limitations on Claims

Arbitration must be initiated within one (1) year after any Dispute arose; otherwise, the Dispute is permanently barred. 

  1. Electronic Notices and Disclosures

Client acknowledges and agrees that Company may provide notices and other disclosures to Client electronically by posting such notices or other disclosures on Company’s website or by emailing it to Client at any email address provided to Company by you. Such notices or other disclosures shall be considered received following the posting on the website or twenty-four (24) hours following the email being sent, as applicable. Any such electronic notice or other disclosure shall have the same effect and meaning as if it had been provided as a paper copy. 

  1. Changes to Terms

Other than the pricing of services and the payment requirements contained herein, Company may add to, change, or remove any part of these Terms at any time by posting an updated version on the Car Spa website under Fleet Terms & Conditions or otherwise providing notice to Client. Such modification shall be effective immediately upon disclosure of such changes by Company to Client. Client’s continued participation in the Fleet Program shall constitute acceptance of the modified Terms.

  1. Feedback

Client grants us the unrestricted right to use any feedback Client provides, including comments, ideas, concepts, reviews, techniques, or other materials shared through communications, questionnaires, or our website and user interfaces. We may use this feedback worldwide and indefinitely, without compensation, acknowledgment, or further obligation, for purposes such as developing, manufacturing, marketing, and improving our services, membership plans, and other products. Additionally, to the extent allowed by law, Client waives any moral rights associated with its feedback.

  1. Miscellaneous
  2. Severability. If any provision of these Terms is held to be illegal, invalid or unenforceable under the present or future laws effected during the term of this agreement, such provision shall be fully severable from the remaining provisions of these Terms, and it shall not affect the validity of the remaining provisions, which provisions shall be given full force and effect as if the illegal, unenforceable, or invalid provision had not been included in these Terms. In lieu of an illegal, unenforceable, or invalid provision, there shall, to the fullest extent permitted by law, be substituted a provision as similar in terms to the illegal, invalid, or unenforceable provision as may be possible and still be legal, valid and enforceable.
  3. Authority.  All Parties to this Agreement represent and warrant that they have taken all actions and obtained all authorizations, consents, and approvals that are conditions precedent to their authority to execute this Agreement.
  4. Waiver and Governing Law. The Company’s waiver of one or more provisions of this Agreement does not constitute a waiver of any other provision or provisions of this Agreement, and Company’s failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.  This contract shall be governed and construed by the laws of the State of Texas without regard to its choice-of-law or conflict of law
  5. Copies and Counterparts.  Copies of this signed Agreement shall be treated as originals. This Agreement may be signed in any number of counterparts, including copies, which, read together, will constitute one and the same documents. 
  6. Headings. The headings contained herein (the bold type face at the beginning of various sections of this Agreement) are provided for the convenience of the reader.  To the extent there is a conflict between a heading and the plain text of any provision of this Agreement, the text of the provision shall control over the heading.
  7. Entire Agreement. These Terms, along with any rules, guidelines, or policies published on the Company homepage constitute the entire agreement between the parties with respect to use of our Services. If there is any conflict between the Terms and any other rules or instructions posted on the Services, the Terms shall control. No amendment to these Terms by Client by shall be effective unless approved in writing by Company.