Welcome to Car Spa


About Us

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Car Spa is a national retailer that builds and operates high-quality car care supercenters. Based out of Dallas, TX, Car Spa currently owns and operates 15 locations across five states in the southern portion of the United States. Car Spa facilities are operating in California, Texas, Georgia, Virginia, and Florida.

Our facilities typically offer a full service or exterior soft cloth car wash, car detailing, quick lube services, a convenience store and a gasoline filling station with such brands as ExxonMobil, Conoco and Chevron. Full Service locations are equipped with WiFi to enhance the customer experience while waiting.

Car Spa entered the car care industry because we believed there was a need for a well-managed national car care retailer that could deliver an excellent customer experience and is the single most important objective behind the Car Spa concept. Our facilities are all conveniently located on main streets and highways – usually right on the corner. Our stores are designed for customer comfort, quick processing time, uncompromised safety, and high-quality results.

Did you know:

  1. Well Capitalized Ownership: Car Spa was established with a large contribution of private equity from its hands-on management team.
  2. Prototype Store: Since the company’s inception, Car Spa has been committed to the continuous improvement of its operating model. Car Spa has learned many valuable lessons from servicing over 2.5 million customers annually at its 15 stores in five states. Car Spa has been able to transform this knowledge into the evolution of a prototype store design for the future.
  3. Best Retail Locations: Car Spa has located all of its stores on high-quality real estate. This reflects Car Spa’s fundamental belief that our services need to be conveniently located on the commuting or shopping routes of our customers.
  4. Multi-Product Offering: Car Spa believes in offering multiple services on one site in order to deliver one-stop customer convenience, as well as improved business economics.
  5. Commitment to Technology: Car Spa invested heavily in information systems early and often. We enjoy the benefits of strategic alliances with software providers such as Microsoft Business Solutions, Ruby, and DRB Systems. These industry-leading systems have been uniquely integrated into a technology strategy that has resulted in unparalleled management information systems, a consistent customer point of sale experience, and strong financial controls.
  6. Senior Management Team: Our core management team has a proven track record of growing and managing a large national business. Their prior experience has come from consumer and retail companies such as USA Waste and Boston Market.
  7. Retail Management Team: Our store operations are managed by dedicated car care veterans. These individuals were either groomed internally or carefully selected with experience at top performing car care centers. Car Spa believes that top management talent is required to operate a store properly and the Company is committed to recruiting, training, retaining, and properly compensating the finest, store general managers, and store assistant managers in the industry.
   

Policies

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Excellent Service is Always a Car Spa Priority.

Car Spa is committed to providing an excellent customer experience, as well as, a clean car each and every time.

The Car Spa Senior Management Team will achieve this by consistently doing the following:

· promoting a customer service oriented leadership and culture
· consistently seeking to add value to our customers’ experience
· always meeting customer expectations and honoring all commitments made to customers
· continually monitoring our service levels and recommending improvements
· providing employees with the extra skills and information they need to deliver excellent customer service

Car Spa employees are responsible for:

· being involved and committed to a customer service culture
· ensuring customer service is provided in a respectful, timely, and efficient manner
· managing customers’ expectations to achieve customer satisfaction
· dealing with customers in a fair, positive, professional, and courteous manner
· presenting themselves in a professional manner and appearance
· following through on all customer inquiries
· ensuring all customer complaints are handled according to Car Spa’s Policies and Procedures
· seeking feedback and suggestions from customers for continuous improvements
· recognizing fellow employees for excellent customer service contributions